Last updated : October 13, 2026

1. Parties

This Sales Agreement is concluded electronically at registration between Vizayn Teknoloji, operating the MealFly digital restaurant management platform under the MealFly brand (the Service Provider), and the real or legal person business that registers to the platform (the Customer). By reading and approving this Agreement during registration, the Customer is deemed to have accepted all of its provisions.

2. Definitions

Platform: The MealFly software platform and all related web, mobile and desktop applications.
Services: Digital menu, point of sale (POS), waiter, kitchen, courier, reporting, marketplace and payment integration services offered through the Platform.
MealFly Marketplace: The digital sales channel operated by the Service Provider through which end users order from restaurants via the mobile app.
Branch: The physical point of sale of the Customer defined on the Platform.
Subscription Period: The monthly or yearly billing period determined by the selected package.

3. Subject and Scope

The subject of this Agreement is to set out the conditions of the Customer's access to the Platform and its related software services and the rights and obligations of the parties. The technical and functional scope of the Services is limited to the subscription package and any additional modules purchased by the Customer.

4. Services and Product Range

To let restaurants and businesses manage their entire operation under one roof, the Platform offers the following products and modules:

QR Menu (Digital Menu): A multilingual, editable digital menu reached by QR code, with table ordering and calling.
Point of Sale (POS): Table, bill, order, cash, comp and end-of-day management.
Waiter App: Taking orders from the table and sending them to the kitchen.
Kitchen Display (KDS): Tracking and completing orders in preparation order.
Courier App: Delivery assignment and tracking, per-package earnings and end-of-day cash settlement.
Admin Panel: Menu, branch, user, permission, stock, recipe, cost and reporting management.
MealFly Marketplace: The consumer ordering app and restaurant storefronts.
Payment and Device Integrations: Virtual POS, printer, call button and notification integrations.

Modules may be expanded or updated over time depending on the package and evolving technology.

5. Subscription Packages and Scope

Services are provided under the packages published on the Platform; package comparisons and scopes are shown on the relevant page.
Package scope may differ in terms of number of users, number of branches, module access and support level.
The Customer may request package upgrades or additional modules; the price difference applies from the new period.

6. Pricing, Invoicing and Payment

The subscription fee is set according to the selected package and period (monthly/yearly) and is clearly shown to the Customer at registration.
Payment may be made by credit card through a virtual POS or by bank transfer/EFT.
For credit card payments, card details are not stored on the Service Provider's systems; payment is processed through a 3D Secure enabled payment institution.
Unless cancelled, the subscription is automatically renewed and charged at the start of each period.
The invoice is sent to the Customer's registered e-mail address when the subscription is created.
Prices are shown with or without VAT on the relevant package page; tax and invoicing obligations belong to the Customer.
The Service Provider may update prices for the following period; the update is notified to the Customer before the period starts.

7. MealFly Marketplace Terms

On the MealFly Marketplace, the Service Provider charges restaurants no additional commission per order; this policy is applied so that customers get more affordable prices on food orders.
Every order placed through the Marketplace is subject to a low service fee published on the Platform (which may be set as a rate calculated on the order amount or as a fixed amount). The service fee is charged to the customer placing the order, not to the restaurant, and is shown as a separate line in the order summary.
The amount and calculation method of the service fee are published on the Platform. The Service Provider may update them; the current service fee is shown to the customer before the order is placed.
For promotional products, the Service Provider may, at its own discretion, waive or discount the service fee, or provide free delivery (free courier). These benefits are limited to the scope, duration and conditions of the relevant campaign.
The sale price of an item in the Marketplace is the restaurant's own in-store sale price. Restaurants cannot enter a separate price in the Marketplace other than their in-store prices. Thus no difference arises from the platform or an intermediary with respect to the product price; the service fee and delivery fee are charged as separate lines.
The Customer is responsible for the accuracy and legal compliance of the product, price, content and allergen information it publishes on the Marketplace.
The Customer must comply with applicable regulations and hygiene rules in the preparation, packaging and delivery of orders coming through the Marketplace.
The Service Provider may update the rules on the Marketplace to improve order, delivery, campaign and payment flows.
Payment may be made by cash on delivery or by credit card (3D Secure enabled). Credit card payments are processed on the payment institution's infrastructure; the Customer is subject to the payment institution's value date and settlement schedule for card-paid order amounts.

8. Customer Obligations

The Customer is responsible for the accuracy and currency of all menu, product, price and campaign information on the Platform.
The Customer must protect the confidentiality of account and user credentials and promptly notify the Service Provider of any unauthorized use.
The Customer uses the Services in compliance with applicable legislation and tax and invoicing obligations.
The Customer may not upload content that infringes the intellectual or industrial rights of third parties.

9. Service Level, Downtime and Maintenance

The Service Provider makes reasonable and proportionate efforts to provide the Services without interruption and securely.
Planned maintenance, updates and infrastructure work may temporarily suspend the Services, provided they are announced in advance.
The Service Provider is not liable for interruptions caused by internet service providers, devices, electricity or third-party services.

10. Intellectual Property

All intellectual and industrial rights over the Platform, software, source code, interface, design, brand and documentation belong to the Service Provider. The Customer is granted a limited, non-transferable and non-exclusive right of use during the subscription period. The Customer may not copy, reverse engineer or allow third parties to use the Platform.

11. Protection of Personal Data

The parties act in accordance with Law No. 6698 (KVKK) and related legislation on the processing of personal data.
The Service Provider processes data belonging to the Customer and the Customer's end users for the purpose of providing the Services, within the scope of its transparency and explicit consent obligations.
The Customer fulfils its obligations as data controller with respect to data relating to its own customers.

12. Confidentiality

The parties are obliged to keep confidential the commercial and technical information they learn under this Agreement, even after termination. The confidentiality obligation does not apply to information that has become public or that must be disclosed by law.

13. Limitation of Liability

The Service Provider's total liability arising from this Agreement is limited to the total subscription fee paid by the Customer for the relevant period. The Service Provider is not liable for indirect damages, loss of profit, data loss or claims arising from third parties. This provision applies subject to mandatory legislation.

14. Force Majeure

In cases beyond the parties' control such as natural disasters, epidemics, war, terrorism, decisions of public authorities, general internet and power outages, the parties are not liable if they cannot perform their obligations during that period. If the force majeure lasts more than thirty days, the parties may terminate the Agreement.

15. Term, Renewal and Termination

The Agreement enters into force when the Customer starts the subscription and remains valid for the subscription period.
Unless cancelled, the subscription is renewed under the same conditions.
The Customer may cancel the subscription at any time; the cancellation takes effect at the end of the current period.
In case of breach, the parties may terminate the Agreement with a written notice and a reasonable period.
Upon termination, the Customer's data is delivered or deleted upon request and in accordance with legislation.

16. Refunds and Withdrawal

For monthly periods, the Customer may not request a refund of the fee charged for the current period; cancellation takes effect from the next period.
For yearly subscriptions, refund requests for unused periods are evaluated where it is established that the service was not actually used and within the scope of legislation.
Mandatory rights granted by legislation are reserved.

17. Amendments

The Service Provider may update this Agreement and the scope of Services in line with legislation or product developments. The updated version takes effect from the date of publication and at the earliest from the next subscription period. A Customer that does not accept the amendment may cancel the subscription at the end of the period.

18. Notices

Notices between the parties are made via the Customer's registered e-mail address and in-platform messages. The Customer must keep its contact information up to date.

19. Dispute Resolution and Jurisdiction

In disputes arising from this Agreement, good-faith resolution is sought first. If no resolution is reached, the laws of the Republic of Turkey apply, and the courts and enforcement offices of Istanbul (Central) have jurisdiction.

20. Entry into Force

The Agreement enters into force when the Customer reads and approves it during registration. Together with its annexes and the scope of Services, it constitutes the entire agreement between the parties.

Download DOCX